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VoIP Included Call Features
In addition to unlimited long distance
to the United States
and Canada, our VoIP for Business service includes all of the
popular call features free of charge, including:
* *69 Call
Return - Call the last party that called you, whether or not the
call was answered. To call back the last party that called, simply
dial the call return feature code [*69]. The system stores the
number of the last party to call, and connects you to that party.
*69 (Call Return) is always free.
* Anonymous Call Rejection
- Prevent a caller from reaching you when the caller has explicitly
restricted his/her Caller ID/number. Anonymous Call Rejection allows
you to reject calls from callers who have blocked the display of
their number. Only deliberate anonymous numbers are rejected.
Callers whose numbers are unavailable are not rejected. Callers that
are rejected are informed that you are not accepting calls from
unidentified callers. Your phone does not ring and you do not
receive any indication that they called.
* Call Forwarding -
Automatically forward all your incoming calls to a different phone
number. Call Forwarding Always allows you to forward all your
incoming calls to a different phone number, such as your home office
or cell phone. You can also make your office phone emit a short ring
burst to inform you if you are next to your phone when the call is
forwarded by using the Ring Reminder. This is important when you
have forgotten the service is turned on and you are at your desk
waiting to receive calls. Note that the number you forward your
calls to must be permitted by your outgoing calling plan. You can
also set the phone number to forward to using the voice portal or on
the phone using the feature access code. *72 - Activation
*73 -
Deactivation
* Call Forwarding Busy - Automatically forward
your calls to a different phone number when your phone is busy. Call
Forwarding Busy allows you to forward all your incoming calls to a
different phone number if your phone is currently busy. Use this
service when you would rather have a secretary or co-worker receive
the call instead of the caller being sent to your voice messaging
box. Note that the number you forward your calls to must be
permitted by your outgoing calling plan. You can also set the phone
number to forward to using the feature access code. *90 - Activation
*91 - Deactivation
* Call Forwarding No Answer -
Automatically forward your calls to a different phone number when
you do not answer your phone after a certain number of rings. Call
Forwarding No Answer allows you to forward all your calls to a
different phone number when you do not answer your phone. Use this
service when you would rather have a secretary or co-worker receive
the call instead of the caller being sent to your voice messaging
box if you miss a call.*92 - Activation
*93 - Deactivation
* Call Hold - Put a call on hold at any time, for any reason.
* Call Notify - Send an e-mail with the caller's name and number
to a specified e-mail address when pre-defined criteria, such as
phone number, time of day or day of week, are met. Call Notify
allows you to send a notification e-mail containing the caller's
name and number, if available, when the call matches your
pre-defined criteria. Use this to create an archive of callers or to
determine if you missed any important calls. The criteria for each
Call Notify entry can be a list of up to 12 phone numbers or digit
patterns, a time of day range, and specified days of the week. All
criteria for an entry must be true for an e-mail to be sent (phone
number and day of week and time of day). The criteria may include
all phone numbers, all days and all times.
* Call Transfer -
Transfer a call while using a simple phone without call control
capability. Flash Call Transfer allows you to transfer a call even
when your phone does not have a transfer button. To transfer a call,
flash the phone (click the flash button or click the hang up button
once) then dial the number you would like to transfer the call to.
Once the transfer number answers, click flash again and the two
callers are connected. If you have Flash Three-Way Calling, instead
of transferring on the second flash, you are connected in a
conference call. Once in the conference call, if you hang up the
phone, the callers remain talking to each other, in effect,
transferred.
* Call Waiting - Answer a call while already on
another call. Call Waiting allows you to receive another call while
you are on the phone. When a second call is received while you are
already on the phone a call waiting tone alerts you. See the
caller's ID on your phone if you are using Caller ID. To answer the
waiting call, simply press the flash button or switch hook. You will
be connected with the waiting party while your original party holds.
Press the flash button or switch hook again, to reconnect to the
original party and hold the waiting party. You can continue to
alternate between parties as often as youd like.
* Caller ID
with Name - Caller ID/Calling Name Retrieval looks up the name of a
caller in an external database when the name did not arrive with the
original call. This is helpful to identify callers when using the
CommPilot Call Manager, a phone that displays CLID information, or
other call clients.
* Directory Assistance (411) - Directory
Assistance (411) calls are free.
* Do Not Disturb -
Automatically forward your calls to your voice messaging service, if
configured, otherwise the caller hears a busy tone. Allows you to
send your calls directly to your voice messaging box without ringing
your phone. In addition, you can make your office phone emit a short
ring burst to inform you when the call is being sent to voice
messaging by using the Ring Reminder. This is important when you
have forgotten the service is turned on and you are at your desk
waiting to receive calls.*78 - Activation
*79 - Deactivation
* Speed Dial 8 and Speed Dial 100 - Dial a pre-defined number by
dialing one or two digits. Speed Dial 8 allows you to set up to
eight speed dial numbers that can be called with the push of a
button. Speed Dial 100 allows you to set up to 100 speed dial
numbers that can be called with the push of two buttons. Enter the
number as you would normally dial it and then just hit that number
on your touch pad to call it. You can also program your speed dial
using your phone and the star code for Speed Dial 8 or 100.*75 -
Speed Dial 100
* Three Way Calling - Start a conference call
when using a simple phone without call control capability. Flash
Three-Way Calling allows you to perform a conference call even when
your phone does not have a conference button. To conference a call,
flash the phone after you have made the first call (click the flash
button or click the hang up button once) then dial the second number
of the person you would like to complete the conference with. Once
the second number answers, click flash again and the conference call
will be established. To end the conference, hang up. If you have
Flash Call Transfer, the conference does not end when you hang up
since the callers are transferred together.
* Voice Mail -
Record messages from callers that are not answered within a
specified number of rings or for busy calls. Access your messages
directly from your phone. You can also just choose to send the
message to your e-mail and not use the phone for voice messaging.
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