Help with Duo Windows Logon Offline Access

Duo Offline Access for Windows RDP Logon

If you are using Duo for Windows Logon you probably know that your smartphone normally receives a push notification when you are logging in. If Duo is unavailable (due to no internet access for example) you will be still be able to login using an offline method. This guide illustrates how to use this offline method.

This guide assumes you have already setup your Duo Windows logon for offline access. If you haven’t done so please see our guide. Note that offline login is NOT available until it is setup.

1-After you enter your normal Windows username and password you are presented with the following screen indicating that your internet is not available:

2-Open the Duo app on your smart device. Tap the entry called “WINDOWS OFFLINE” to be presented with your current 6 digit code:

3-Enter the code from the Duo app and click “Log in”.

The number of offline logins may limited by limited by your organization. In this example we have 10 offline logins remaining. This means you must restore your internet connection before the number of offline logins runs out.

Your Windows PC should now logon normally. Remember that each time you log onto your PC you will need to use the Duo app to complete the logon process.

This guide assumes you have previously setup offline access. See our other Duo guides here.