Privacy Policy

Westechs LLC and Westechs Communications LLC (“Westechs”) is committed to protecting the privacy of our customers. This policy (“Privacy Policy”) describes the way we may obtain, store, use and protect your Personally Identifiable Information (“PII”). This Policy may be updated or amended at any time by posting a revised version on our website. Changes will take effect at the time of posting. This Policy was last modified on April 7th, 2020.

Your IP address and standard web browser information is collected when you visit our websites. If you complete any forms on our websites, we may collect information including but not limited to your name, e-mail address, telephone number, address and other similar information. When you access our websites, we may use “cookies” to track how you use our websites. Cookies are small data files that tell us various things such as how many pages on our website you visit, how long you visit, etc. Once you logoff or close your browser these cookies are destroyed and are no longer used.

We may also use other cookies that last longer. These are used to store information such as your username or e-mail address so that it is not necessary to manually enter this information each time you wish to access a secure portion of our websites.

PII within this Policy refers to information that is associated with a specific person or individual. We do not consider aggregate and anonymous information as PII. PII is protected by various physical and electronic security measures. Physical measures may include but are not limited to physical access controls that restrict access to computer and network equipment. Electronic measures may include but are not limited to firewalls, encryption and intrusion detection systems.

We use PII only to provide our customers and website visitors with a safe, efficient, interactive and customized experience. Your personal information may be used to:

provide you with the information and support you request;

customize, monitor and improve the content and layout of material on our website.

We will not sell, rent or otherwise disclose your PII to any kind of marketing companies. We may share your PII and other customer information with law enforcement, government officials or other third parties when we are compelled to do so by a subpoena, court order or other similar legal procedure.

When providing voice over Internet protocol services (“VoIP”), we collect subscriber information, which is limited to your name, address and telephone number. We also collect information about the quantity, technical configuration, type, destination, location, and amount of your use of our VoIP services and information contained on your telephone bill concerning the type of phone services and features you receive. That information, when matched to your name, address, and telephone number, is known as Customer Proprietary Network Information (“CPNI”). CPNI does not include subscriber list information by itself.

We may share your name, address and telephone number in order to provide regulated caller ID services, 911 and e911 services, 411 and similar directory services (“Regulated Services”). With the exception of these Regulated Services, CPNI is never shared with any 3rd party company unless we are legally obligated or required to do so in order to deliver our VoIP services.

We may share your CPNI and other customer information with law enforcement, government officials or other third parties when we are compelled to do so by a subpoena, court order or other similar legal procedure.