Call Transfer

A blind transfer immediately transfers the call.

Press the Transfer button. The caller is put on hold and you are given a dial tone. Dial the number that you want to transfer to and press Transfer again.

It’s easy to remember transfer – just think “Transfer, #, Transfer”.

Unlike a Blind Transfer, an announced transfer allows you to speak with the person you are transferring the call to before completing the transfer.

Press the Transfer button. The caller is put on hold and you are given a dial tone. Dial the number that you want to transfer to and wait for them to answer. When you are ready, press Transfer again to transfer the call.

You might need to cancel or retrieve an Announced Transfer if the person cannot receive the call, or you reach their voicemail. Blind transfers cannot be cancelled but can be retrieved with Call Pickup.

If the person you are trying to transfer to has not answered yet, simply hit the Cancel button.

If the person does not want to accept the transferred call, first press End Call. Remember that the original call was put on hold, so press Resume to take them off hold.

To transfer a call directly to someone’s voicemail, perform a blind transfer but put ** in front of their extension.

For example, to transfer directly to the voicemail for extension 100:

Press Transfer, dial **100, press Transfer.