Network Monitoring Support
Text Alert Types
Text alerts are a fast and efficient way to be notified of problems. Choose one of the following types based on your alert preferences:
Receive alerts 24×7 in real-time.
ALL alerts are generally high priority such as power loss, computer room temperature, water leaks, etc.
ALL alerts may result in text messages being sent during night. If your internet connection fails at 3 am, a “down” text will be sent at 3 am. If the connection is restored at 3:30 am, an “up” text will be sent at 3:30 am.
ALL alerts help minimize downtime by occurring 24×7. Early problem awareness promotes faster corrective action.
Receive alerts from 7 am to 11 pm. Alerts that occur outside of these hours are queued and then delivered at 7 am.
DEFERRED alerts are good for monitoring that is important but doesn’t require 24×7 notifications.
If your internet connection fails at 3 am, the “down” text will be held and sent at 7 am. If the connection is restored at 4am, the “up” text will also be help and delivered at 7 am.
While the 7 to 11 schedule means you won’t receive texts during the night, DEFERRED notifications may not be enough notice to prevent or minimize downtime.
Receive alerts from 7 am to 11 pm. Alerts that occur outside of these hours are discarded.
DAYTIME alerts are good for monitoring that isn’t overly important. You will only receive texts from 7 am to 11 pm. If a problem is detected outside of these hours, you will not receive a text.
Since DAYTIME alerts from 11 pm to 7 am are discarded, you may need to log into your monitoring dashboard to become aware of outstanding issues.
Standard voice, SMS and data rates apply with your carrier.
Westechs recipients and subsequent corrective action are based on your contractual agreement with Westechs.
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